Refund policy
Last Updated: February 16, 2026
At Luxury Restored, we want you to feel confident in your purchase.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition that you received it
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The item must be unworn or unused
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Tags must still be attached (if applicable)
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The item must be in its original packaging
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Proof of purchase or receipt is required
To start a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without first requesting a return will not be accepted.
Return Address
Approved returns should be sent to:
Luxury Restored
5625 Warm Light St
Las Vegas, NV 89118
United States
(Only send items after receiving return authorization.)
Damages and Issues
Please inspect your order upon arrival.
If the item is defective, damaged, or you received the wrong item, contact us immediately at:
Include photos of the issue so we can review and resolve it promptly.
Exceptions / Non-Returnable Items
We do not accept returns for:
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Sale or clearance items
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Gift cards
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Personalized or custom products
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Perishable goods
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Hazardous materials or flammable liquids
If you are unsure whether your item qualifies, please contact us before returning it.
Exchanges
The fastest way to exchange an item is to return the original item (once approved) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must still meet the eligibility conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Please allow up to 10 business days for processing
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Your bank or credit card provider may require additional time to post the refund
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Original shipping charges are non-refundable unless the return is due to our error
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Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item
If more than 15 business days have passed since your refund was approved, please contact us at: